Privacy Policy
1. Information We Collect
Depending on how you use our Services, we may collect information such as:
Information You Provide
When you contact us, create an account, subscribe to our Services, or otherwise interact with us, we may collect:
Name
Email address
Phone number
Account information
Billing or transaction information
Information you provide when contacting customer support
Other information you voluntarily provide to us
Information Collected Automatically
When you use our website or streaming Services, certain technical information may be collected automatically, including:
IP address
Device type
Operating system
Browser type
Approximate location
Date and time of access
Pages or features accessed
Streaming activity
Technical and diagnostic information
Information about how you interact with our Services
2. Streaming Information
When you use our streaming Services, we may collect information about your use of the Services, including the device used, content viewed, streaming activity, and technical information.
This information may be used to provide and improve the streaming experience, troubleshoot technical problems, maintain security, and understand how our Services are used.
3. Cookies and Similar Technologies
Our website and Services may use cookies and similar technologies to:
Keep our website functioning properly
Remember preferences
Understand how users interact with our Services
Improve website performance
Analyze traffic and usage
Detect fraud and security issues
Support advertising or promotional activities, where applicable
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our Services.
4. How We Use Information
We may use information we collect to:
Provide and operate our Services
Create and manage accounts
Process subscriptions and transactions
Provide customer support
Communicate with you about our Services
Send service-related notifications
Improve our website and streaming services
Understand how users use our Services
Detect and prevent fraud, abuse, and unauthorized activity
Protect our Services and users
Comply with applicable laws and legal requirements
Enforce our Terms of Use
Send promotional communications where permitted by law
5. How We Share Information
We may share information with trusted service providers when necessary to operate our business and provide our Services.
These may include:
Payment processors
Hosting and cloud service providers
Streaming technology providers
Analytics providers
Customer support providers
Security and fraud prevention providers
Marketing and advertising providers, where applicable
Professional advisers
Government authorities or law enforcement when required by law
We do not sell personal information simply because you use our Services.
6. Roku and Third-Party Platforms
Our Services may be available through Roku and other third-party platforms.
When you use our Services through Roku or another third-party platform, that platform may independently collect and process information according to its own privacy policies.
We do not control the privacy practices of third-party platforms.
You should review the privacy policy of the applicable platform to understand how your information is collected and used.
7. Third-Party Websites and Services
Our website or Services may contain links to third-party websites, applications, services, or platforms.
Third-party services may have their own privacy policies and terms. We are not responsible for the privacy practices of third-party websites or services that we do not control.
8. Advertising and Analytics
We may use third-party analytics or advertising services to understand how users interact with our Services and, where applicable, to provide or measure advertisements.
These services may use cookies, pixels, device identifiers, or similar technologies.
Where required by applicable law, we will provide appropriate choices or consent mechanisms regarding certain tracking or advertising technologies.
9. Data Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.
However, no method of transmitting or storing information over the internet is completely secure. Therefore, we cannot guarantee absolute security.
10. Data Retention
We may retain personal information for as long as reasonably necessary to:
Provide our Services
Maintain user accounts
Complete transactions
Provide customer support
Comply with legal obligations
Resolve disputes
Prevent fraud or abuse
Enforce our agreements
Fulfill legitimate business purposes
When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.
11. Children's Privacy
Our Services are not intended for children where their use would be prohibited or restricted by applicable law.
We do not knowingly collect personal information from children in circumstances where applicable law requires parental consent or prohibits such collection.
If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.
12. Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:
Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of personal information where legally applicable
Request restriction of certain processing
Object to certain uses of your information
Request a copy of certain information
Withdraw consent where processing is based on consent
Opt out of certain marketing communications
Submit a complaint to an applicable privacy or data protection authority
These rights may be subject to applicable legal limitations and exceptions.
To make a privacy request, please contact us using the information provided below.
13. Marketing Communications
If you receive promotional emails or other marketing communications from us, you may unsubscribe by using the unsubscribe option provided in the communication or by contacting us.
Even if you opt out of promotional communications, we may still send important service-related communications, including account notices, security alerts, payment information, and important changes to our Services.
14. International Data Transfers
Your information may be processed or stored in countries other than the country where you live.
Where applicable law requires additional safeguards for international transfers of personal information, we will take reasonable steps to comply with those requirements.
15. Legal Disclosures
We may disclose information when we reasonably believe that doing so is necessary to:
Comply with applicable laws or legal processes
Respond to lawful government requests
Protect our rights or property
Protect the safety of our users or others
Investigate fraud or security issues
Prevent unauthorized or illegal activity
Enforce our Terms of Use or other agreements
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technology, or legal requirements.
When we make changes, we will update the “July 28, 2026” date at the top of this Privacy Policy.
Where required by applicable law, we may provide additional notice regarding material changes.
17. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact us: contact@cloudcable.us